Application Support Analyst III
December 2015 – June 2017
As first line technical support I developed and maintained effective ongoing relationships with customers by providing accurate investigation and troubleshooting.
- Accurately document case information into a Salesforce system.
- Author SQL queries and reports based on investigating issues or customer reporting requests.
- Troubleshoot broken processes, pull logs, and update code as needed.
- Mitigate priority issues.
- Share knowledge and training with other team members.