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Application Support Analyst III

December 2015 – June 2017

Austin, TX

As first line technical support I developed and maintained effective ongoing relationships with customers by providing accurate investigation and troubleshooting.

  • Accurately document case information into a Salesforce system.
  • Author SQL queries and reports based on investigating issues or customer reporting requests.
  • Troubleshoot broken processes, pull logs, and update code as needed.
  • Mitigate priority issues.
  • Share knowledge and training with other team members.